Privacy Policy — EzCash BD's Complete Guide to Protecting Your Information

1 Introduction

ezcash bd (Website: ezcashbd.bid) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we store it, and what rights you have.

ezcash bdBy using 's website or mobile app, you agree to this Privacy Policy. If we make any significant changes, a notice will be posted on the website and registered users will be notified by email.

2 What Information We Collect

ezcash bdThe following information may be collected when you open an account with and use our services:

We only collect information that is necessary to provide our services. No unnecessary data is collected.

3 Purpose of Data Use

Information Collected ezcash bd Used for the following purposes:

• Account management: For registration, login, password reset, and account security.
• Payment Processing: To process deposits and withdrawals and to verify transactions.
• KYC Verification: To verify identity and age as required by law.
• Customer Support: To address your questions and resolve any issues.
• Fraud prevention: To detect suspicious activity and keep the platform secure.
• Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).
• Legal obligations: To comply with directives from licensing or legal authorities.
• Service Improvement: For analytical purposes to improve the platform experience.

4 Data Sharing Policy

ezcash bd never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: With Mobile Pay, Nagad, Rocket, or your bank — solely to process transactions. They also operate under their own privacy policies.
• Legal Authorities: Information may be disclosed under lawful instructions from Bangladeshi authorities or licensing regulators.
• Technology Partners: Server hosting or cybersecurity providers — only with the information necessary to deliver their services.
• Corporate Changes: In the event of a business merger or acquisition, information may be transferred, but the same privacy standards will be maintained.

5 Data Protection Measures

ezcash bd-We use multiple layers of security to protect your information on:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & IDS: To prevent unauthorized access.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Regular encrypted backups stored in secure locations.

Please note, however, that no system on the internet is 100% secure. Keep your password strong and never share it with anyone.

6 Cookie Policy

ezcash bd Various types of cookies are used on the website and app. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions, security — the site cannot function without these. Cannot be disabled.
• Functional Cookies: Remembers your preferences (language, settings). Can be disabled.
• Analytics Cookies: To understand how the site is used. Can be disabled.

You can disable non-essential cookies at any time through your browser settings. However, some features may become limited as a result.

7 Data Retention Period

ezcash bd does not retain your information beyond what is necessary. General guidelines:

• Active Account Information: For as long as your account remains active.
• Closed Account Data: Generally up to 5 years, as required by law.
• Transaction Records: For up to 7 years as required by financial regulations.
• KYC Documents: For up to 5 years after the end of the relationship.
• Support Conversations: Up to 2 years after resolution.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

ezcash bdAs a user of , you have the following rights over your own data:

9 Children's Privacy

ezcash bd's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we become aware that a minor has opened an account, it will be immediately closed and all associated data will be deleted.

10 International Data Transfers

ezcash bd's servers and technology infrastructure may be located internationally. This means your data may be stored or processed outside of Bangladesh.

We do ensure, however, that wherever your data is transferred, international data protection standards are upheld and your information remains equally secure.

11 Changes to Privacy Policy

We may update this Privacy Policy from time to time. For significant changes:

• A notice will be displayed at the top of the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of our services after any changes will be considered acceptance of the updated Privacy Policy.

12 Contact Us

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@ezcashbd.bid
• Live Chat: Available 24/7 on website & app
• Response Time: Usually within 48 hours